Privacy Policy
Effective Date: 11/1/2023
This Privacy Policy describes how Santa's Letter Service (the "Service") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Service.
**Collecting Personal Information**
When you visit the Service, we collect certain information about your device, your interaction with the Service, and information necessary to process your purchases. Additionally, we may collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- **Purpose of collection**: to load the Service accurately for you, and to perform analytics on Service usage to optimize our Service.
- **Source of collection**: Collected automatically when you access our Service using cookies, log files, web beacons, tags, or pixels.
- **Disclosure for a business purpose**: shared with our processor Stripe and analytics provider Google Analytics.
Order information
- **Purpose of collection**: to provide products or services to you to fulfill our contract, to process your payment information, arrange for delivery, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- **Source of collection**: collected from you.
- **Disclosure for a business purpose**: shared with our processor Stripe.
Customer support information
- **Purpose of collection**: to provide customer support.
- **Source of collection**: collected from you.
**Minors**
The Service is not intended for individuals under the age of 13. We do not intentionally collect or store any Personal Information from children.
**Sharing Personal Information**
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Stripe for payment processing. Stripe uses your Personal Information to process your payments and to help prevent, detect, and investigate fraud or other prohibited activities.
- We use Google Analytics to help us understand how our customers use the Service. You can read more about how Google uses your Personal Information here: [Insert Google Privacy Policy URL].
- We use OpenAI to generate personalized letters based on the information you provide. OpenAI processes your data solely to generate the content requested and does not store it thereafter.
**Using Personal Information**
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
**Retention**
When you place an order through the Service, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
**Your rights**
GDPR
If you are a European resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
CCPA
If you are a California resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
**Changes**
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
**Contact**
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail through our contact form.
**Last updated: 11/1/2023**
